We ask that the tenants submit all repair requests through the tenant portal for the fastest response. Once a repair request is submitted, we will review the request and assign the appropriate repairman if needed. For any after hours or immediate service requests – we have a 24-hour answering service that can be reached by calling our office phone line at 903-595-0000. This is meant for emergency calls only. Any non-emergency repair requests should be submitted through your portal or please call our office during normal business hours.

We are open Monday to Friday from 9:00 AM to 5:00 PM. Our answering service is available to answer calls 24 hours a day when we are closed.

This will vary from property to property. Ask our staff for details concerning your address. If you did not have a pet when you moved into the property but would like to get one, please contact our office and we will let you know if there are any restrictions or pet deposits required. Please keep in mind, any pet located at the property that we are not aware would be considered a breach of your lease contract.  For more information about our screening service, please go to cpm.petscreening.com.

All checks returned for insufficient funds will have a $50.00 NSF fee applied to the tenant’s account, late fees will be applied and replacement funds in the form of cashier’s check or money order will need to be submitted immediately. Late fees will continue to accrue until certified replacement funds are received.

Rent is always due on the 1st of each month and must be received by CPM no later than midnight on the 3rd of the month, even if it is a weekend or holiday. Rents received on the 4th or later MUST include all late fees associated with your lease agreement.

CPM requires a minimum of 30 days written notice to vacate. To properly process and expedite security deposit refunds, a forwarding address is required.

Security Deposit Disposition letters and any refund due will be mailed within 30 days of the property being relinquished to CPM. If needed repairs to the property exceed the security deposit, you will receive an invoice that includes your account balance. We ask that you remit the payment to satisfy this balance as quickly as possible.

It is always our goal to see that any tenant is returned as much of their security deposit as possible. We expect each tenant to have all personal items removed from the premises, mop and vacuum all floors, clean all sinks, countertops, tubs and showers, repair any damage caused to the property from abuse or neglect, make sure all light bulbs are in working order, replace HVAC filters, complete needed yard maintenance including mowing, trimming and removing weeds from the flower beds as well as make sure the property is pest free. We will send a notice with our complete expectations with any 30-day notice.

Unless otherwise stated in the lease, each tenant is responsible for all yard maintenance including mowing, fertilizing, trimming, controlling pests in the yard, removing debris from the yard, and watering the yard as stipulated in the lease contract.